Shipping:
I do not know how to select shipping method?
We suggest you choose Express as your delivery option
Three reasons why you should pick Express as your shipping method:
A. You get your items during 5-8 business days after finishing payment.
B. The tracking number will be send to your email as soon as orders send out.
You can check shipping status in the couriers system within 12 hours.
C. If you need help on tracking your delivery, or concern about a delivery
time, we'll be on hand to answer your questions. Just email us to get answer.
More details:
The choice of courier varies according to your home country. We currently
offer: Hong Kong Air Mail, Hong Kong Registered Air Mail, DHL, EMS
Small orders are normally best suited to Hong Kong Air Mail or Hong Kong
Registered Air Mail. This is the cheapest and most commonly used option. This
delivery method will be chosen during Checkout by default.
For larger bulk orders we will pack the goods appropriately and economically
in an attempt to save space and shipping costs.
If you want to select other shipping method which are not showed as above,
you can contact us at: sales@willgoo.com
Customs clearance paperwork and any other related documents or procedures are
handled by the courier. In rare cases the courier may need to contact you
directly to confirm specific details. In this case, some additional paperwork is
required. We will assist with you and fill out the documents when necessary.
Important notice:
1. For customers from Russia, we suggest you select "Hongkong air mail" as
your shipping way. It is impossible for us to ship via DHL/TNT to Russia because
of the customs declearace.
2. For some reason, you may find we can not ship to some countries. In this
case, we hope you can contact us via email: sales@willgoo.com.
We will find a good shipping way for your order.
Shipping Costs
All shipping fees are calculated automatically based on the actual weight
(kilograms) of the goods /or the goods actual physical dimensions and recipients
location.
All orders must be paid for in full and in advance, including shipping fee.
Shipping charges are non-refundable, except in rare cases of incorrect delivery.
If a delivery is confirmed lost, stolen or damaged before receipt, we will
work with the courier to obtain information and arrange a refund or replacement
at no further expense to you.
Returns and Refunds
All our products come with a 6 month warranty.
This means if there is a quality defect that causes the device to be
unacceptable for sale or unusable during 6 months after dispatch, we will accept
a return and replace the item with an equivalent item that you accept or offer a
refund.
Any returns must be discussed with us in advance, and we will give you a
satisfied solution.
All returned products must be sent together with the original packaging and
accessories unless an exception is agreed in advance.
For our well preparing to resend your item, we hope you can include email in
the package which is written your problem and your order ID. This will help us
to find your order and solve your problem in a short time.
You are responsible for
the shipping cost when sending back the defective items to us.
Normally, we will arrange to resend you the item via Hongkong air mail. Extra
money should be added if you want us to change the shipping way.
Worldwide Shipping and Legality
We offer shipping worldwide to almost all locations on this planet. (We
reserve the right to cancel and refund orders at our discretion, for example
when shipping to a remote area is not feasible for any reason.)
Please note that you are responsible for finding out the legality of
importing items in your country in advance. We are not responsible for
confiscated items by your local authorities or any associated costs incurred.
For more details, please read the full small print below!
Customs clearance is undertaken by the courier. You must be available to
contact them in the event of any query or clearance confirmation. You are
responsible for knowing the regulations in your delivery country before placing
order.
Read The Small Print!
You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes
variable Import Duty when items arrive, but in the vast majority of cases
packets / cartons delivered from China by courier arrive safely with no problems
at all!
Read the item description carefully! We will ship you whatever you order.
Additionally, there are some gadgets to import into certain countries. As the
buyer / importer, it is entirely your responsibility to find out in advance of
placing your order whether your ordered items are subject to import
restrictions. We are not responsible for informing you of possible import
restriction issues before or after purchase.
We will not be responsible for any damage or personal loss due to incorrect
installation of our products.
Delivery time: If there is a possible delay due to products out of stock,
we'll contact you via email to discuss sending out your order in separate
shipments, changing products, or other options. Larger orders that exceed our
stock may take up to 1 week longer to send out, as we have to order from the
factory. In such cases we will contact you about any delay. You can add or
change items in your order before we ship out your items. Do contact us at
sales@willgoo.com for
more adjustment.
